About us
TopData has been serving global clients since 2005, with roots that go back even further.
Roland founded Netcafe, one of the pioneering internet cafes in Angeles City. Netcafe became popular among students writing school papers and having them transcribed — and that's how we began providing services for a freelance talent marketplace in 2003. Our transcription service kicked off a chain of referrals from satisfied clients.
Our venture branched into customer service, becoming the number-one Admin Services provider for a freelance marketplace company three years in a row. That track record prompted them to hire TopData as their first-tier customer support provider, with 16 agents on the team. In 2005 we started providing content management services to a food and beverage company while still operating as an internet cafe. When the team grew to four full-time employees, the project moved to our founder's backyard. That account is still active today, with over 30 editors.
TopData moved to our first rented office in front of the Carmelite Monastery in Angeles City, where we stayed for seven years. A project that started in 2009 with four agents answering emails and chats was later moved to the company's first branch office at Entec 2. A decade later, that project is still growing rapidly.
In March 2013, we inaugurated our headquarters. Since then, we have hired only the best people, with the aim of providing world-class service to every customer of every brand we represent. Our leadership training has become one of the finest in the industry — and we use outstanding methods to develop our people for excellent customer experience in every interaction.
And we've kept evolving. The team that started with transcriptions in an internet cafe now pairs with modern AI tooling on every account — OCR and validation for back-office work, ticket classification for support, summarization and draft assistance for virtual assistance. The same standards we set in 2005 demand that we use the best tools available today.
It was a humble beginning, but we made it here — and we are not going anywhere. While we create impact in the BPO industry, we never lose sight of the most important contributors to our success: our frontliners. We are committed to improving the lives of our employees and helping them achieve greatness in what they do.
Moments from the office
How we work with clients
Some of our clients have been with us for over a decade. We meet at the whiteboard, we ship together, we celebrate together. The relationships are the work.
Leadership
Roy brings more than 17 years of experience in new business development, project management, and operations. He also founded Netcafe and co-founded Alta Vista Internet Service Provider. He holds a Bachelor's in Business Administration from the University of the Philippines.
Mia handles the delicate balancing act of financial management — and plans company events including annual summer retreats, Christmas parties, incentive systems, and paid seminars. She holds a Bachelor's in Business Administration from Holy Angel University.
With TopData since 2005, Aiza monitors training and work performance, implements strategic plans for teams and projects, and is accountable for client correspondence and quality assurance. She holds a BS in Computer Science from Holy Angel University.
Mar joined TopData in February 2006 and oversees client correspondence, quality assurance, employee training and development, security and maintenance, and IT administration. He holds an Associate Degree in Computer Systems Design and Programming from AMA CLC.
Imee joined in 2024 as HR Generalist, overseeing recruitment, employee relations, payroll, benefits, and labor law compliance. With 10+ years in accounting and 7+ years in HR, she brings deep expertise in employee relations and a strong commitment to a positive workplace. She holds a Bachelor's in Business Administration (Travel Management) from Holy Angel University.